Bovie Medical Corporation is proud to state that we have a fully staffed service and repair organization dedicated to responding to our customer’s concerns by supplying fast turn around on repairs and courteous service representatives. We are also pleased to announce that we have generators available on a temporary or loaner basis. These units are supplied at no charge to our customers when units are under warranty and at a small nominal charge for units which are no longer under warranty.
Bovie Medical Corporation has a two year warranty on our standard Aaron and Bovie Electrosurgical Generator lines from the date of sale. To compensate for time to sell the generator we’ve added a 6 month grace period to the warranty period. Essentially, you have a warranty period of 2 years and 6 months from the date of manufacture.
When Was Your Unit Built?
The date manufactured is coded within the serial number of the generator. The decode is in the following form: AA or BV are the leading characters followed by a two digit work week, then the two digit year and then followed by a unique number in the series of units built that week. An example: AA3407010 would be an Aaron series unit, it was the tenth (10th) unit built in the thirty-fourth (34th) work week of 2007.
How To Contact Us?
Send an email to service@Boviemed.com or call the main number at 800-537-2790 or locally 727-384-2323 and ask for customer service. Tell them you have a malfunctioning unit, explain what is happening (that so we know what to look for in the repair) and give us the serial number located on the back of the unit. Tell us what it’s not doing or is doing that is wrong.
Why Tell Us This History?
Telling us what is wrong with your unit make the repairs much faster. We can focus immediately on what the problem is rather than having to fully test the unit and deduce what’s not right with the unit. Never fear that we will miss something; we always fully test each unit after repair or troubleshooting to make sure the unit performs to the specification. We expect each unit that leaves the service and repair group will perform to manufacturing specifications, no exceptions.